Signs you need an emergency plumber
Not every drip is an emergency. A dripping tap can wait until Monday, and so can a toilet that runs a little. These ones cannot:
- A burst or split pipe spraying water
- Sewage rising from a basement floor drain or toilet
- A water heater leaking steadily from the tank
- No water anywhere in the house in the middle of winter
- Water coming through a ceiling or near electrical fixtures
- A toilet that overflows and will not stop
Why it happens in Scarborough homes
Winter brings the most calls. A cold snap after a mild spell catches pipes in exterior walls, garages and over-hanging rooms. Older bungalows with little insulation in the rim joist are especially exposed. Spring and summer storms bring the other big group, when heavy rain overloads the sewer and water backs up into basements in low-lying streets.
Age plays its part year-round. Elderly water heaters, braided hoses that fray out of sight and rusty galvanized fittings all give way with little notice. A washing machine hose that bursts while nobody is home can put a lot of water on a basement floor in an hour.
How the job is done, step by step
- On the phone we help you stop the water first, usually by turning the little valve under that fixture, or the house main if that fails.
- On arrival we make the area safe and confirm the source.
- The immediate fix comes first: cutting out a split section, capping a line, clearing a blocked drain or isolating a failed heater.
- Once water is under control, we explain what a permanent repair involves if the emergency fix is temporary.
- We note any damage you may want to photograph for your insurer.
What changes the cost
Time of day, the type of failure and the amount of access needed all play a part. A frozen line that thaws cleanly is a smaller job than a split pipe inside a finished ceiling. Clearing a backed-up main drain differs from replacing a failed shut-off valve. We give you the price for the work before it starts, not afterwards. Ongoing protection, like a backwater valve, is a separate conversation for a calmer day.
When to call right away
If you have read this far with water on the floor, stop reading and call. A smell of gas means walking out first and calling Enbridge Gas once outdoors. Frozen pipes with no leak yet are urgent too: gentle heat from a hair dryer is fine, open flame never is. The frozen pipes guide explains how to prevent a repeat.
